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FAQ

How can I make sure that the information I sent on your website is secure?

We have a very secure checkout page in https mode.  Check out our privacy section on our terms and conditions. Our website is 100% secured! We have been issued a QuickSSL certificate to enable server security via GeoTrust. 

 

How long do you process your order?

We have a cut-off time for every order it is 1PM Pacific Time. All orders received between Monday to Friday are processed in 24 to 48 hours. We do not ship during weekends.

 

I need customer service support!! How can I contact you?

You can always leave us a voicemail at (503) 765-7758 and we will respond within 24 to 48 hours during business days. Please leave a brief message and a contact number so that we can resolve your problem promptly.
We are open for email support during normal business hours from 9am-4pm, M-F. Check out our "Contact Us" page.

 

What shipping method do you use?

We primarily use UPS to ship packages inside the US and USPS for packages outside the US. UPS ground takes between 5-7 business days anywhere in the US. If you are located near WA, it might take just about 3-4 business days. Please visit our Terms and Conditions page for more information about shipping.

 

What is your return policy?

Customer satisfaction is our top priority so in the rare event that you should change your mind we will accept returns within 14 days of delivery for a refund less original shipping fee. The product should be in brand new and unused condition. Damaged product will be charged a restocking fee of 10%. All returns will require an RMA number so please email our returns department at info@proscooter.com. However, if you have any questions regarding the status of your order you can always email us at info@proscooter.com. Please visit our Terms and Conditions for more information regarding our return policy.

 

I received a defective product, can you help me?

In the unlikely event that the scooter you received is damaged it will be covered by our return policy and you can return it to us within 14 days of delivery. It is essential that you contact us before you return any faulty item. We can then advise you of what action you need to take, and if it's necessary how to go about returning the item to us. If it is proven a faulty product we will send you a return shipping label. If any warranty issue arises beyond the 14-day guarantee you may visit our warranty page for more information regarding on how to contact the manufacturer directly. Proscooter.com is an authorized dealer of top pro scooter brands in the US. Please keep your invoice as proof of purchase. If you need a copy of your invoice you can always email us at info@proscooter.com

 

What type of Pro Scooter should I buy?

Normally, all kids would have to go through beginner level of scootering. We have different types of levels of scooters ranging from entry level scooter to high end scooter. Please visit our pro scooter guide (link) page for more information.

 

I received a wrong item, what should I do?

We check our orders thoroughly before going out our warehouse but in the rare event that you received an item that you did not order, please contact us first to confirm that the item that you received is different from what you ordered. We can check our records to verify. If it is proven to be a mistake on our side, we will pay for the item to be returned and the correct item to be sent.