We are one of the best authorized dealers of top pro scooter brands in the country. Razor and Madd Gear has been a dominant manufacturers of top pro scooters in the country and they will continue to provide high quality scooter parts in the country. If you have any warranty issues from one of these suppliers, please do not hesitate to contact them directly and they would definitely help you out. Check out the information below. Please keep the invoice you get from us as proof of purchase.
Madd Gear Pro (MGP)
Please keep the manual included from the complete scooter. Madd Gear warrants their scooters to be free of manufacturing defects or hardware failure for a period of ONE YEAR from the original date of purchase. Please retain your original receipt as proof of purchase. This limited warranty does not cover normal wear and tear, wheels, hand grips nor any damage, failure or loss caused by improper assembly, maintenance, storage or use of the product. This warranty is void if the product is altered or modified in any way. Madd Gear is not liable for incidental or consequential loss or damage due directly or indirectly to the use of this product. For all questions including warranty replacement or repair, product usage, technical support or set-up, please contact Madd Gear directly at USAsupport@maddgear.com.
RAZOR PRO SCOOTERS
Razor has a 90-day limited warranty on all of their scooter parts excluding wear and tear. All warranty issues should go directly to Razor at 866-467-2967.
GRIT PRO SCOOTERS
Grit Scooters are designed for freestyle scootering.
Scootering is an extreme sport and riders are constantly trying to develop their skill level which is great for the progression of the sport. Unfortunately due to this the products will get damaged due to normal use, crashes or bails from tricks in skate parks and on the street as new and more advanced tricks are learned and practiced.
It is also the reason why we have different scooters offering different specifications for different intended uses be it beginner, intermediate or advanced, these can be seen in our catalogue.
At Grit we are proud of our products and provide a warranty against manufacturer’s defects for up to 90 days from the point of purchase and for the original owner only.
It does not cover wheel or headset bearings, chips, scratches, chunking, flat spots, bending, snapping, cracking or damage of parts that are a result of any normal use.
In the event of a warranty request we ask that you contact the retailer that you initially bought the product from with details of the defect. We will then work with the retailer to provide you the best solution possible, providing replacement parts if necessary – we will not offer any cash refunds. To qualify under warranty, they must be the original owner, provide proof of purchase (email receipt is fine) and provide a photo of the damaged part and an image of your complete scooter. In addition to this the product must have been maintained properly and not have been modified in anyway.
The act of scootering is an extreme sport and puts the user in danger of serious injury, we recommend that you use the correct protection and keep your scooter well maintained by a suitably qualified technician.
We do stand behind our products and recognize the aggressive nature of the sport and that failure can occur regardless of whether it is through manufacturers defect or through normal use, abuse, misuse or even as a result of a crash. For situations such as these we offer a half price crash replacement for items less than a year old. To qualify for a crash replacement you must be the original owner and hold the original proof of purchase. In the event of a crash replacement request please email email@example.com with your original proof of purchase, images of both the damaged part, your complete scooter and an explanation of why you need a replacement. Crash replacements do not cover chips, scratches, chunking, flat spots or damage of parts that are a result of any normal use.